i could just scream right now. my health insurance policy is somehow lost in limbo-land, even after:
7 phone calls to ceridian/cobra
5 phone calls to great west
2 phone calls to my former employer
payments sent overnight mail
election forms sent certified mail
i've begged, pleaded, told my sob story, sworn. then waited a few days, then done another round of the same. each and every person(with the exception of joanne at my former employer, she is a gem) has either told me something different or just repeated, in a creepy, monotone, recorded type voice, the same meaningless statement in answer to my specific questions.
how is a person who is barely getting through the day emotionally supposed to fight this fight? how is it that human beings on the other end of the phone line can just run you around and blow you off? insurance doesn't seem set up to help the sick. but i need them, i need them badly. our system is really and truly fucked.
my surgery is in one week! i am freaking out today. feeling positively sick about it. my skin feels thin, like a delicate shell that could crack wide open at the slightest bump. no match for professional slingers of red tape and recorded voices two time zones away.
maybe, just maybe, after the round of calls today, the loop will be closed and i will be back in the system. back to being a legitimate citizen with the buying power to get the best medical care.
long live the system.
the thing is, i can't just trust it will work out in time. in this game, the insurance company wins if you slack off. you have to advocate, push, pull, stay on top of things, read the fine print, read the big print, call them again. and again. and then again. so i know i will be calling them up until the damn surgery itself to make sure they are on board.
you can trust the universe, but not the one that insurance companies operate within.